Refund policy
Thank you for shopping at toousa.us. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Period
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact our support team first:
Email: support@toousa.us
Phone: +86 15888226670
Please note: Unless the item is defective or the wrong product was sent, customers are responsible for paying their own shipping costs for returning items.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: You will receive the credit within 7 business days, depending on your card issuer's policies.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@toousa.us with photos of the damage so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions on how to return your item to us, contact us:
Email: support@toousa.us
Phone: +86 15888226670